FAQs Page

1. What is INKvestment; am I getting ink, a printer or both?

Both! The INKvestment models are All-in-One printers that allow you to print, scan, fax and copy. INKvestment All-in-One printers use a cartridge system where cartridges are replaced rather than refilled when empty so there are no messy refills needed. Just remove the empty cartridge, snap in a replacement and you’re all set. INKvestment All-in-One printers come with four cartridges in the box. The XL models include either 12, 16 or 20 Brother Genuine Super High-Yield ink cartridges.

2. Can I use INKvestment cartridges with other Brother inkjet devices?

INKvestment cartridges are designed specifically to work with INKvestment All-in-Ones. They’re not compatible with other Brother inkjet devices.

3. What does the XL mean and what is the benefit?

XL indicates that the INKvestment All-in-One printer model comes with either 12, 16 or 20 Brother Genuine Super High-Yield ink cartridges in the box for up to 2 years of replacement ink at your fingertips.*

*Based on average monthly print volumes which vary by machine (70% black pages/30% color pages) and approximate page yield in accordance with ISO/IEC 24711 using cartridges provided in-box. For more page yield information, see www.brother.com/pageyield.

4. Is there a cost saving using an XL model vs. a non-XL model?

Yes, you can save both time and money with XL. The cost to upgrade to an XL model is less than the cost of buying Brother Genuine replacement ink cartridges to equal the number of cartridges included in the box. You also get the added convenience of not having to buy ink for up to 2 years.*

*Based on average monthly print volumes which vary by machine (70% black pages/30% color pages) and approximate page yield in accordance with ISO/IEC 24711 using cartridges provided in-box. For more page yield information, see www.brother.com/pageyield.

5. What is the difference between Brother Genuine Super High-Yield INKvestment Cartridges vs. Standard-Yield Non-INKvestment Cartridges?

Page yields for INKvestment Super High-Yield cartridges are higher than pages yields for Standard-Yield ink cartridges. Using INKVestment Super High-Yield cartridges enables you to print more pages and worry less about running out of ink.

6. How long has Brother been making INKvestment All-in-One printers?

Brother introduced INKvestment in 2015 and continues to expand this award-winning line of inkjet All-in-One printers. There are currently 10 different INKvestment models including four XL models.

7. I still have some questions about INKvestment. Where can I get additional information?

For additional information and support, please call our toll-free Customer Service line at 1-877-BROTHER (877-276-8437); send us an email at support@brotherinkvestment.com or use our Live Chat feature. Brother Customer Service is available Monday–Friday from 9 am to 9 pm EST.

8. What is Brother Refresh auto-fulfillment?

Brother Refresh is a smart ink and toner replenishment service from Brother that detects when your ink is running low and automatically places a replacement cartridge order that ships right to your door. This helps you avoid the inconvenience and hassle of running out of ink at the worst possible time. There are no subscription costs or cancellation fees for Brother Refresh – you pay only for the ink you need. Most INKvestment All-in-One printers are Brother Refresh-eligible. For more information, go to https://refresh.brother-usa.com/.